Welcome to Watch Communications

Who is Watch Communications?

• Watch Communications is a locally owned and operated Internet Service Provider
• Our headquarters are in Lima, OH

What can I expect?

• Local, Friendly, and Caring team dedicated to delivering quality Internet service
• A company that understands the importance of Internet connectivity in the World today

What action do I need to take?

• Due to the sensitivity of your personal information we are unable to transfer your current banking information from the previous billing system to the new system. We will need ALL customers that are using autopay and any customers who would like to begin using autopay/EFT to contact our customer service team at 800-589-3837, option 3.
• If you would like assistance you can call our office at 800-589-3837, option 3, and one of our customer service members will be happy to assist you in this process
• If you receive a voicemail, letter, or e-mail from our team, please take a moment to read the message and respond if necessary. Our goal is to ensure that all of our transitioned client information is accurate and prevent any service interruption.

What about my bill?

• Your bill will come from watchcomm@smarthub.coop
• Your bill due date will change to the 7th of the month, starting with your October bill. Auto Pay/EFT will also process on the 7th of the month. Late fees will be applied on the 11th of the month, starting in October.
• Currently bills not paid by the 18th are assessed a $5.00 late fee, going forward there will be a $5.00 late fee assessed or a 2.0% of the unpaid balance with a minimum of $5.00. Currently there are no reconnection fees for accounts that fall delinquent and are disconnected for nonpayment. Starting with October billing, if your account falls delinquent and you are disconnected, there will be a $29.00 reconnection Fee Applied to the account upon paying to reconnect.  There is a vacation rate in place now with a standard $10.00 fee to turn off the service and a $10.00 turn on fee upon returning from vacation.  This will change to a $5.00 monthly fee that will be assessed each month the account remains on vacation rate. There is also a 6-month limit on how long the account can be placed on vacation rate. Once your account reaches this threshold a member of customer services will reach out to the account holder to discuss the status of the account.
• We require a valid email address to be on file. If you currently do not have one on file, we will reach out to you.
• Our preferred method of payment is recurring automatic debit/credit card. Please feel free to contact us with any questions.Due to the sensitivity of your personal information we are unable to transfer your current banking information from the previous billing system to the new system. We will need ALL customers that are using autopay and any customers who would like to begin using autopay/EFT to contact our customer service team at 
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