Digital Voice Telephone Services

Communication with your customers and co-workers is vital to a business. Coming up with a plan that fits your unique business is what we do best. Get the Digital Voice Telephone Services you need in Ohio, Indiana, Illinois, and Kentucky.

Available Business Voice Categories

 From individual phone lines, PRI, SIP Trunks, to complex phone systems, Watch Communications can customize a Digital Voice Telephone service plan that can meet the requirements for businesses of every size. Options include:

Business Lines

Allows service providers to address small office needs with multi-line hunt groups, advanced call forwarding, and other hosted call control features similar to analog phones and key systems.

SIP Trunks

SIP Trunking solution enables service providers to deliver connectivity solutions to businesses with PBX, IP PBX, and UC infrastructure on their premises. The flexible solution can be configured for customers ranging in size from one trunk to customers who require 500+ simultaneous calls. Adding more capacity is easy and can be configured in minutes in real-time.

Hosted IP PBX

Addresses hosted IP PBX requirements with auto-attendant, extension-to- extension dialing, IVR, support for multiple branch offices, customizable calling plans and advanced call handling. The programmability of Watch Communications platform means these features can be extended to productivity and CRM environments to deliver unified communications (UC) as a service.

With the selection of a Business Voice Category above, Watch Communications can tailor features and functions to meet the needs of you and your business. Since every business is unique, your plan should work how you want it to. Speaking with one of our Sales Representatives at 1-800-589-3836 will help to determine what services are right for you.

Typical features include: Call Handling, Call Hold, Call Screening, Call Transfer, Call Waiting, Caller ID, Calling Plan Restrictions, Devices, Dialing, Directory Listing, Fax, IP Phone Features, Hunt Groups, IVR/Auto-Attend, Language, Phone Number, Regulatory and Public Services, SIP Trunks, Voicemail and Unified Messaging, User Call Handling and Web Portal.

Business Class Services

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Virtual Phone Systems

Virtual Phone Systems connect customers or clients calling into a main business phone number with employees who are working remotely using their mobile or home phone systems. These types of virtual systems work as an extensive call-forwarding solution in which incoming calls are transferred to each employee’s cell or home phone instead of a desk phone when a customer or client calls the main phone number.

Best for: Small businesses with remote workers or sole proprietorships

Traditional Landline Systems

Landlines in this instance are traditional phone systems, typically supported by a local or regional phone company. Landlines, also known as public switched telephone networks (PSTNs), are analog systems that run via the telephone company’s traditional copper wiring.

To run a landline service, you need on-premises private branch exchange (PBX) hardware that is used to create multiple extensions and provide phone system features, such as call transferring and call directories.

Best for: Large corporations with larger budgets and in-house IT staff to manage and maintain the systems; necessary for businesses without high-speed internet access

On-Premises VoIP Systems

With on-premises systems, all the equipment, including the PBX hardware to keep the phone system running, is housed within your business. On-premises systems require a large capital expenditure as the business will purchase equipment upfront.

Best for: Businesses that don’t feel comfortable using the cloud and want total control over their system and access to equipment at all times; also good for businesses with an in-house IT team that can set up and maintain a VoIP system. Additionally, on-premises systems are better suited for businesses with regulatory or compliance requirements that may be difficult to meet in the cloud

Cloud-Based VoIP Systems

With cloud-hosted systems, there is no maintenance or hardware other than phones to worry about. The service provider houses, maintains and upgrades all of the PBX technology for you. This system lets growing businesses to easily add new lines and provides quick access to new features.

Best for: Growing businesses on a fixed budget that don’t have an IT staff to operate and maintain PBX hardware; also good for businesses that want quick access to new phone system features or have multiple locations and want their system all on one platform

VoIP Phone System

Instead of the copper wires that landlines run on, VoIP phone systems use the same internet connection that a company already uses. VoIP systems provide a feature set that previously only large corporations using expensive PBX hardware had access to, such as automated attendants, call queues, and computer integration, which allows voicemails to be sent to email inboxes and computers to be turned into softphones.

Best for: Small businesses wanting the functionality of a sophisticated phone system at a reasonable price and businesses that want their remote employees to have access to the phone system

Not all businesses are the same and have different business requirements. The baseline pricing is for starting bandwidth packages for a 36-month term. Final price will be subject to selecting additional services, Service Level Agreement (SLA) requirements and type of construction/installation required. Please contact one of our Sales Representatives at 1-800-589-3836​ to determine what services are available in your location.

$5.00 Equipment Maintenance Plan (EMP) will be added to all accounts. The EMP covers all normal wear-and-tear, service call fees, diagnostic services, repairs to equipment leased from Watch Communications, relocation and preventative maintenance checks. EMP does not cover repair of hardware or software purchased by the customer, pre-existing issues, or intentional damage by customer or a third party.


Interested in other Business Services?

Watch Communications has products and services to fit businesses of all sizes.