Employment Type
Job Location
Fort Mitchell, KY
Date posted
April 25, 2024
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Position title
Customer Service Representative

It is the responsibility of each CSR to care for our customers in any and every aspect as needed. Each CSR is responsible for waiting on walk in customers as well as inbound calls. Attracting potential customers by answering product and service information. Opens and maintains customers’ accounts. Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem and selecting the best solution to resolve the problems. The main focal point of customer service is to help all customers to the best of their abilities at the same time providing excellent customer service.

  • Assisting customers with possible new sales (mainly just mdu sales)
  • Upgrades
  • Swapping out of equipment, issuing new equipment
  • Setting up disconnections, setting up moves of services from one location to another
  • Troubleshooting issues with cable service, on occasion when tech support is busy also troubleshooting internet issues
  • Fielding calls and mitigating calls to other departments and employees as needed
  • Ticketing all calls and recording of transactions that come in
  • In putting credit requests into ivue
  • Setting up s/o’s to make necessary changes in ivue to accounts, packages and services
  • Setting up service calls for customers that have service issues
  • Helping customers resolve billing issues/errors, assisting customers in interpreting their bills, and making payments for customers as they call in or come into the office
  • Auditing of accounts
  • IVUE - billing system
  • Word, Excel
  • Conflict resolution
  • Written and Verbal English
  • High School Education or Equivalent
  • Customer Service Experience Preferred
  • Office Setting
  • Sitting for prolonged periods of time
  • Lift up to 10 pounds
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