Welcome to Watch Communications

Effective November 4th, 2019, Watch Communications acquired SIT-CO, LLC. We want this transition to be easy for you – Let us know how we can help.

Click here for an introductory message from Chris Daniels, the CEO of Watch Communications.

Transition to Watch

Who is Watch Communications?

  • Watch Communications is a locally owned and operated Internet Service Provider
  • Our headquarters are in Lima, OH

What can I expect?

  • Local, Friendly, and Caring team dedicated to delivering quality Internet service
  • A company that understands the importance of Internet connectivity in the World today

What action do I need to take?

  • Due to the sensitivity of your personal information we are unable to transfer your current banking information from the previous billing system to the new system. We will need ALL customers that are using autopay and any customers who would like to begin using autopay/EFT to contact our customer service team at 800-589-3837, option 3.
  • If you would like assistance you can call our office at 800-589-3837, option 3, and one of our customer service members will be happy to assist you in this process
  • If you receive a voicemail, letter, or e-mail from our team, please take a moment to read the message and respond if necessary. Our goal is to ensure that all of our transitioned client information is accurate and prevent any service interruption.

What about my bill?

  • Your bill will come from watchcomm@smarthub.coop
  • We require a valid email address to be on file. If you currently do not have one on file, we will reach out to you.
  • Our preferred method of payment is recurring automatic debit/credit card. Please feel free to contact us with any questions.Due to the sensitivity of your personal information we are unable to transfer your current banking information from the previous billing system to the new system. We will need ALL customers that are using autopay and any customers who would like to begin using autopay/EFT to contact our customer service team at 

Service Questions

We are excited about the service area and will be auditing equipment for possible upgrades and service improvements in the future. We appreciate your patience while we assess the network and equipment.

Billing and Sales Hours: Monday – Friday, 8am – 5pm

Support Hours: Monday – Friday, 8am – 5pm
     * 24/7/365 support will be available very soon! *

Phone

We are here to help answer your questions about this transition. Call us at 800-589-3837 option 3.

Bank/Check Bill Pay

Customers who have auto bill pay through their bank or prefer to mail in their payments should send all payments to:

Watch Communications
PO BOX 33807
Detroit, MI 48232-5807