tech support

If you experience problems connecting to the Internet, walk through these quick steps before calling for technical support.

If you have purchased a new computer, router, or replaced your network card, please call Watch Communications Technical Support at 1-888-821-7879. Your computer or router has a unique number, called a MAC Address, which we need to enter into our system to allow it to access our service. A support technician can walk you through finding this number or, in some cases, may be able to find it automatically by looking at the information reported by our modem.

Otherwise, you also might try shutting down your computer, turning it back on, and trying to get onto the Internet again.

Frequently asked questions

What is WatchNet?

WatchNet is a high-speed broadband Internet connection brought into your home via line of site, point-to-point microwave link. We use the very latest in technology to provide this service, backed by Watch Communications excellent service!

What does line of site mean?
A line of site is an unobstructed view of our tower with no trees, buildings, etc in the way.
Do I have to have Watch TV in my home to get WatchNet?

No - although you can save money and get the convenience of one bill. You can pick and choose your levels of service with all of our products!

How does WatchNet connect to our computer?

You must have a 10/100baseT Ethernet Card installed in your computer for the WatchNet equipment to be connected to. For a small charge, we can install a network card for you at the time of installation. Most computers purchased within the last 10 years have a network card included.

What are the recommended computer requirements to get WatchNet installed?

Any supported version of Windows will work with our service. Linux or Macintosh OS/OSX will work also, but technical support may be limited.

How fast is WatchNet?

We offer multiple packages that vary by area. Please call our office at 800-589-3837 to find out what is available in your area.

Are upload and download speeds the same?

No - the download speed is measured in 'UP TO' terms and may vary somewhat depending on current network conditions. It should stay within 80% of the rated package that you are subscribed to.

Do I need an Internet Service Provider (ISP) with WatchNet?
No. We are a full-service Internet provider with e-mail, web space, spam and virus filtering services.
Can I connect more than one computer to my WatchNet?
Yes! You can purchase a network router from Watch Communications. The installer will connect it to your modem during the service installation. You can finish the rest of your network from there and hook up as many computers in your home you as wish for the same monthly cost. If you already own a router, the installer will connect it to our cable modem and set up one of your computers to connect through the router.
Is WatchNet secure?

Yes! Our Microwave signals are encrypted, and only our equipment can communicate with our towers. Also, unlike many other wireless providers, we own the licenses for many of the frequencies that we use. This greatly decreases the potential for interference since we are the only company using those frequencies. We also provide spam and e-mail virus protection for your e-mail, which is currently the most common avenue for security breaches.

Do I need to change my e-mail address?

Not necessarily, but in most cases you will have to pay your current ISP a fee to keep it if they own the email address (if it uses their domain name, i.e. aol.com, woh.rr.com, etc). If you have a domain name we offer web hosting services and can handle your domain also. Click Here for more information.

Billing Frequently asked questions

When is my bill due?

The due date for your Watch Service(s) is the 7th of each month.  Watch bills in advance, therefore your bill will be for services starting the 1st of each month.  Installation and 1 month of service charges are billed to your auto payment information 1-5 days after installation of services.  After your initial billing charges, your billing will begin occurring on the 1st of every month with a due date of the 7th.  If your Watch service(s) was not installed on the 1st of the month, any prorated charges will be on your next bill.  

Late fees will be applied to your account if payment is not received by the 11th of the service month.

If you have a past due balance on the last business day of your service month, you may be disconnected for Non Payment.  There will be a $29.00 reconnection fee applied upon reconnection of service(s).

Since I am paying by auto deduction, when will my payment be automatically deducted?

Your auto payment will be deducted on the 7th of each month unless the 7th falls on a weekend or a holiday.  In that case, your auto payment will be deducted the next business day.

How can I access my account online?

You may access your account online at any time by going to our website. Click on Customer Login to get started. You may also access your account by going to watchcomm.smarthub.coop, or download the SmartHub app to your cell phone to access your account anytime, anywhere!

How can I update my payment information?

You may always call us at 800-589-3837 to make any changes in your account information, or you can access your account online and make changes there.

Can I make a payment online if I desire?

The majority of our customer accounts are set up as automatic deduction, and therefore the payment for services are made automatically each month. However, if you would like to make a payment online, you may log in to your account at any time and follow the steps to Make Payment. You may always contact us for assistance by calling 800-589-3837 or by email to billing@watchcomm.net.

What other billing features do you have?

You may schedule a payment to be made on a certain date.  Please note that if you schedule a payment after the 11th of the month, you will be subject to a late fee.

You may opt to receive a TEXT message when your Watch Communications bill is available, when a payment is made or scheduled, or when a payment was not successful.  Contact us by phone or email for assistance in setting up TEXT messaging on your account.

Can I pay for more than one month at a time?

You may opt to pay for more than one month at a time.  However, we do not offer discounts for prepaid accounts.

If you are still experiencing problems, please call 1-888-821-7879. Our experienced support staff will do the best they can to help you resolve problems with your Internet service.