Employment Type
Full-time
Job Location
Ft Mitchell, Kentucky
Date posted
November 11, 2020
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Position title
Inside Sales Representative
Description

This role is specific to business development in the residential, SOHO and small business sectors.  The individual responsible for this role will be based in a sales floor environment and managed by an Inside Sales Manager.  The hours are between 8:00am and 9:00pm EST Monday – Thursday, 8:00am – 7:00pm EST Friday and 9:00am to 3:00pm EST Saturday and are required to a 40-hour work week utilizing a flex schedule.    The products and services sold include but not limited to: Transport, Dedicated Internet Access, Video (IPTV & DISH), Voice, Cyber Security and Smart Home Solutions.

Responsibilities
  • Source new sales opportunities through inbound calls, lead follow-up and outbound cold calls and emails
  • Primary focus on residential, SOHO (Small Office/Home Office) and small business
  • Increase MRR within existing customer base (Residential, SOHO and Small Business
  • Propose full suite of products and services utilizing a “needs analysis” approach
  • Initiate “Service Order” via Lead Agent and iVUE
  • Participate in sales and product training as required
  • Obtain all required certifications for products and services sold to customers
Qualifications
  • Proven inside sales experience
  • Strong phone presence and experience with high volume calls
  • Proficient with corporate productivity tools (CRM, ERP, Ticketing Platforms, etc.)
  • Excellent verbal and written communication skills
  • Strong Listening skills and negotiating skills
  • Ability to multi-task, prioritize and manage time effectively
  • High School Diploma Required
  • Associates Degree Preferred
  • Office Environment
  • Sitting for at least 90% of the workday.
  • Minimal lifting of 25 pounds or less.
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Position: Inside Sales Representative

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