Employment Type
Job Location
Ft Mitchell, Kentucky
Date posted
June 22, 2021
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Position title
Inside Sales Representative

This role is specific to business development in the residential, SOHO and small business sectors.  The individual responsible for this role will be based in a sales floor environment and managed by an Inside Sales Manager.  The hours are between 8:00am and 9:00pm EST Monday – Thursday, 8:00am – 7:00pm EST Friday and 9:00am to 3:00pm EST Saturday and are required to a 40-hour work week utilizing a flex schedule.    The products and services sold include but not limited to: Transport, Dedicated Internet Access, Video (IPTV & DISH), Voice, Cyber Security and Smart Home Solutions.

  • Source new sales opportunities through inbound calls, lead follow-up and outbound cold calls and emails
  • Primary focus on residential, SOHO (Small Office/Home Office) and small business
  • Increase MRR within existing customer base (Residential, SOHO and Small Business
  • Propose full suite of products and services utilizing a “needs analysis” approach
  • Initiate “Service Order” via Lead Agent and iVUE
  • Participate in sales and product training as required
  • Obtain all required certifications for products and services sold to customers
  • Proven inside sales experience
  • Strong phone presence and experience with high volume calls
  • Proficient with corporate productivity tools (CRM, ERP, Ticketing Platforms, etc.)
  • Excellent verbal and written communication skills
  • Strong Listening skills and negotiating skills
  • Ability to multi-task, prioritize and manage time effectively
  • High School Diploma Required
  • Associates Degree Preferred
  • Office Environment
  • Sitting for at least 90% of the workday.
  • Minimal lifting of 25 pounds or less.
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Position: Inside Sales Representative

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