Billing Frequently Asked Questions (FAQ)
Please see the information below regarding common billing questions:
When is my bill due?
Customers installed with our service after March 2014 will have a due date of the 1st of each month. If you were not installed on the 1st of the month, your initial billing charges will occur on or near your installation date and will be prorated to the 1st of the next month. After your initial billing charges, your billing will begin occurring on the 1st of every month.
Since I am paying by auto deduction, when will my payment be automatically deducted?
If you were installed after March 2014, your initial automatic deduction will occur on or near your installation date. These charges will be prorated to the 1st of the next month. After your initial billing charges, your automatic deduction will begin occurring on the 1st of every month. You will receive an email receipt of your charges via the email address we have on file for you. Please contact us by calling 866-586-1518 if you do not have an email address on file with us, or if your email address changes. You may also contact us by emailing us at firstname.lastname@example.org
How can I access my account online?
You may access your account at any time by going to https://billpay.watchcomm.net. If you do not know your Customer Login username and password, you can fill out the form on our website under “Support” then “Customer Login”. Your Customer Login information will then be emailed to you. You may always contact us for your Customer Login username and password by calling 866-586-1518 or by email at email@example.com.
How can I update my payment information?
You may always call us at 866-586-1518 to make any change in your account information, or you can access your account online at https://billpay.watchcomm.net to make credit, debit card or Echeck changes
Can I make a payment online if I desire?
The majority of our customer accounts are set up as automatic deduction, and therefore the payment for services are made automatically each month. However, if you would like to make a payment online, you may log in to your account at any time by going to https://billpay.watchcomm.net. Enter your Customer Login credentials and follow the steps to Make a Payment. You may always contact us for assistance by calling 866-586-1518 or by email at billpay.watchcomm.net.
Can I pay for the year?
You may opt to pay for the entire year at any time.
We will be glad to send you an invoice for the yearly amount upon request. Please be aware that Watch Communications does not issue refunds for cancelled accounts including yearly payments. Cancellation of service prior to the end of the billing cycle or the prepaid months will result in the forfeiture of monies paid to Watch Communications for the service. You have the option of keeping the service until your payment has been fully expended.